Privacy Policy

This privacy notice details how we look after your personal data when you visit our website and inform you about your privacy rights and how the law protects you.

Contents

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
Sharing information outside the UK
How to complain

1. Contact Details

Telephone :07938704682

Email: admin@internationalairportconcierge.com

2. What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Name and contact details
Addresses
Date of birth
Identification documents
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Information relating to loyalty programmes
Website user information (including user journeys and cookie tracking)
Identification documents
Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts:

Names and contact details
Addresses
Identification documents
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Marketing preferences

We collect or use the following information to comply with legal requirements:

Name
Address
Contact information
Identification documents
Financial transaction information

3. Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact information provided above.

Our lawful bases for collecting or using personal information to provide services and goods and he operation of customer accounts are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o To manage our relationship with you.

o Necessary for our legitimate interests (for example debt recovery).

o To keep our records updated and analyses of how customers use our website

and services.

o To administer and protect our business and website, including troubleshooting, data

analysis, testing, system maintenance, support, reporting and hosting of data that is

necessary for our legitimate interests (for running our business, administration and IT

services, network security, fraud prevention).

o To use data analytics to improve our; website (updated and relevant), user

experiences, customer relationships keep our website secure.

Our lawful bases for collecting or using personal information for legal requirements are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

4. Where we get personal information from

Directly from you.
A third party enquiring about or booking our services on your behalf, for example: relatives, personal assistants, travel agents, travel management companies, and tour operators
Publicly available sources.
Suppliers and service providers.
Data as you use our website via cookies and similar technologies.

5. How long we keep information

We retain your data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When determining the necessary time frame of which to retain your data we look at the volume, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, and can these can retention be achieved by other means and legal requirements.

The law requires us to keep basic information for tax purposes about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

We try to adopt a paperless approach wherever possible and securely destroy any paper correspondence we receive on a regular basis unless we are required to retain it for evidential or legal purposes.

In some circumstances we may anonymise your personal information for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

6. Who we share information with

Others we share personal information with:

Organisations we’re legally obliged to share personal information with (including legal, accountants or other advisors, regulatory authorities, courts and government agencies) where required by law or necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law.

Suppliers and service providers that deliver services in connection with our business and the provision of our services to you.

Other relevant third parties:

o Third parties making a reservation or enquiry about our services on your behalf ,

for example: relatives, personal assistants, travel agents, travel management

companies, and tour operators.

o PCI DSS Level 1 Payment providers whereby payment data is used only for the

transaction and your data is not retained any longer than is required for payment

processing, fraud detection/prevention and auditing.

7. Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisations: Third party providers, subcontractors and suppliers.

Category of recipient: Third party providers, subcontractors and suppliers that we work with in countries based outside of the UK.

Country the personal information is sent to: Countries based outside of the UK, or have servers based outside of the UK.

How the transfer complies with UK data protection law:

Mandating password protection, encryption and access restrictions of equipment, devices and systems.

Permitting access to your personal information only to those employees, partners and third party providers, subcontractors and suppliers s who have a business need to know such data.

Your personal information will only be processed on our instructions for the intended purpose, and kept confidential.

8. How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

22 January 2025

Cookies Policy

Scope

1. International Airport Concierge (we or us or our) uses cookies when you visit our website www.intenationalairportconciege.com (the Website) to help customise the Website and improve your experience when using the Website.

2. This policy applies between you, the user of the Website, and us, International Airport Concierge, the owner and provider of this website.

3. When you visit the Website and before our Website places cookies on your computer, you will be presented with a message requesting you to consent to set those cookies. By giving your consent to the placing of cookies, you are enabling to provide a better experience and service. You may, if you wish deny consent to the placing of these cookies : however , certain features of the Website my not function fully or as intended.

4. This Cookie Policy should be read alongside, and in addition to our Privacy Policy, which can be found at the top of this page.

What Are Cookies

5. A cookies is a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.

6. This Website may place and access certain cookies on your computer. We use these cookies to improve your experience of using the features of the Website.

7. Cookies do not usually contain any information the personally identifies you, as the Website user. However, personal information that we store about you may be linked to the information obtained from and stored in cookies. For information on how such personal information is handled and stored please refer to our Privacy Policy, which can be found at the top of this page.

Types of Cookies

8. This Website uses the following cookies:

Strictly necessary cookies

These are cookies that are required for the operation of the Website. They include for example, cookies that enable you to log into the secure areas of the Website, use a shopping cart of make use of a e-billing service.

Analytical performance cookies

These are cookies allow us to recognise and count the number of visitors and see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, be ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise when you return to our Website. This enable us to personalise our content for you, greet you by name and remember your preferences, for example your choice of language or region. By using the Website, you agree to our placement of functionality cookies.

9. We have carefully chosen these cookies and have taken steps to ensure that your privacy is protected and respected at all times.

How To Control Your Cookies

10. You can choose to enable or disable cookies on your internet browser. By default, most internet browsers accept cookies, but this can be changed. For further details , please see the help section of your internet browser.

11. You can switch off cookies at any time, however , you may loose information that enables you to access the Website more quickly and efficiently.

12. It is recommended that you ensure that your internet browser is up to date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

13. For more information generally about cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to clear cookies from your computer.

Changes to This Policy

14. International Airport Concierge reserves the right to change this Cookies policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on our Website and you are deemed to have accepted the terms of the Cookie Policy on your first use of the Website following the alterations.

Contact Details

15. The Website is owned by International Airport Concierge incorporated in England and Wales with registered number 13489650 whose registered office is at 43 Carlton Way, Glazebrook, Warrington, Cheshire, WA3 5BG, England.